Shipping policy
All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. Large orders may require more processing time. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over $25.00 within a 7 mile radius of Baltimore City. For orders under $25.00, we charge $10.00 for local delivery.
Deliveries are made from 9:00 am to 6p.m. on Monday-Friday. We will contact you via phone call or text message at the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 10 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 am to 6 pm Monday through Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Canada, Mexico, Spain, Italy, France, United Kingdom, Germany. This list is subject to change at any time.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ay Lavish Life is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at aylavishlife@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at aylavishlife@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at aylavishlife@mail.com.